Delete your Bringly account
This page explains how to delete a Bringly customer, driver or store staff account, and what happens to your data.
How to request deletion
- Email support@bringly.co.uk from the email address on your Bringly account, with the subject “Delete my account”.
- Tell us whether it’s a customer, driver or store account.
- We’ll confirm your request by email. If we need to check it’s really you, we’ll ask before deleting anything.
We’ll delete your account within 30 days of confirming your request, and email you when it’s done. If you have an order in progress, we’ll delete your account once it has been delivered and any refund has been settled.
What we delete
- Your login details and profile (name, email address and password)
- Your saved delivery addresses
- For drivers: your photo, vehicle details and last recorded location
- Any waiting-list sign-up linked to your email address
What we have to keep
UK tax and accounting law requires us to keep records of transactions. We keep these records, including order details, amounts paid, refunds and payouts, for six years from the end of the financial year they relate to. Then we delete them. While we keep them, we use them only for accounting, legal and fraud-prevention purposes, never for marketing.
Our payment provider keeps its own payment and identity-verification records under its own legal obligations, and has its own privacy policy.
Questions
For more about how we handle your data, including your other rights such as getting a copy of your data, see our privacy policy.